Terms of service

We deliver a roll-off container to the location you give us, leave it for the rental period, then collect it and dispose of the contents at a permitted facility. We serve the towns listed on our service area page. Delivery outside that area is by arrangement.

The standard rental is one week from delivery. If you need longer, tell us before the period ends and we'll agree a schedule. Extra days beyond an agreed period are billed at the daily rate quoted at the time of booking.

Each container size includes a stated tonnage: 15 yard — 1.5 tons; 20 yard — 2 tons; 30 yard — 4 tons.

Weight above the included tonnage is billed at $190 per ton, prorated. The weight used is the one recorded on the official scale ticket issued by the disposal facility. We provide you with a copy of that ticket. If you believe the weight is wrong, raise it with us within seven days of the invoice and we will review it against the ticket.

Massachusetts prohibits the disposal — and the transport for disposal — of certain materials under 310 CMR 19.017. Items on that list must be separated and handled individually, which is why they carry the fees published on our pricing page.

The following must never be placed in the container: paint, solvents and other liquids; oil, gasoline and antifreeze; propane tanks; asbestos; medical waste; and any hazardous or flammable material. Tires are not accepted; tires found in a load are charged $100.

If prohibited material is found in a load, you are responsible for the cost of separating, transporting and lawfully disposing of it, along with any fine or penalty assessed against us as a result.

The container must not be filled above the top rail. A load above the rail cannot lawfully be transported. If we arrive and the container is overfilled, you must reduce the load before we can take it, and a return trip is chargeable.

You are responsible for identifying a safe, legal placement and for ensuring the route is clear on delivery and collection. We place boards beneath the rollers on residential drops, but a loaded container is heavy: driveways, walkways, lawns, septic systems, drain covers and underground utilities can be marked or damaged by the weight of the container or the truck. By directing placement you accept that risk, except where damage results from our negligence.

If the container or the truck cannot reach the agreed location on the scheduled day because of a blocked driveway, a parked vehicle, locked access or unsafe ground, a dry run fee applies.

No permit is needed on private property. Placement on a public street, sidewalk or municipal lot requires a permit from the town. Unless we have agreed in writing to obtain it, securing the permit and complying with its conditions is your responsibility, and you are liable for any fine arising from placement without one.

Once the container is collected, everything in it becomes our property and is disposed of or recycled at our discretion. Check the container before pickup: we cannot retrieve items after collection.

The rental fee is due when the order is placed. Weight overage and special-item fees are due after the load has been dumped and weighed, and are invoiced with the scale ticket attached.

Where you have authorized us to keep a payment method on file, we charge additional amounts to that method only as described in the separate payment authorization you accept at the time of booking, and only after notifying you.

Cancel or reschedule by calling (978) 265-5196 before the delivery window. Cancellation after the truck has been dispatched is treated as a dry run.

To the extent permitted by law, our liability arising from a rental is limited to the amount you paid for that rental. We are not liable for indirect or consequential loss, including project delay. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of the Commonwealth of Massachusetts, and the courts of Middlesex County have jurisdiction over any dispute.

L&A Masonry Contractor Inc., 98 Boston Road, North Billerica, MA 01862. Telephone (978) 265-5196. Email [email protected].